Terms & Conditions

ONLINE ORDERS: Prices and specifications are correct at the time of publication but may be subject to alteration. E & OE. All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products and services ordered plus any delivery charges (as set out in the delivery section of the website).

ONLINE ORDERS: Payment can be made by any of the methods specified in the payment section of the Website and payment will be debited and cleared from your account when the order is created. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason authorise payment to us, we will not be liable for any delay or non-delivery.

We reserve the right to cancel/not accept an order if:

We have insufficient stock to fulfil the order.

We do not deliver to your area.

One or more of the goods ordered was incorrectly described or priced on our Website.

The payment transaction is not authorised.

You do not provide us with your real name, payment details, including your card address, your delivery address if different from your card address, e-mail address and telephone number.

ONLINE ORDERS: If you decide to cancel your online Made to Order or Special Order product it is unlikely that we can sell it to another customer at the full selling price. We therefore reserve the right to charge a cancellation fee of 40% of the order value. In respect of these products our usual refund policy does not apply and products cannot be returned or exchanged unless faulty. For products purchased on line, you have the right to cancel orders that are NOT Made to Order or Special Order by notifying us in writing (including email) before delivery, or within 14 calendar days of receiving the goods. This excludes for hygiene reasons  beds/mattresses/mattress toppers and pillows which have been taken out of their original sealed packaging, made to order/special order items, any items which are not returned with their full original packaging and any items which have been used. Please follow the procedure relevant to the delivery method used to deliver your product.


Returns Policy: The refund will be in the same form of payment originally used for the purchase. The customer is responsible for return postage costs.  
The refund will be processed within 10 days of the goods arriving back with us. If the product returned is not in a fully re-saleable condition or the packaging is damaged/missing, we reserve the right to refuse a refund on the item, or deduct up to 50% of the original selling price from the refund amount. This does not affect your statutory rights.



General Online Terms & Conditions:

Intellectual Property and Right to Use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us. You are permitted to use this material only as expressly authorised by us.

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Compliance with Laws

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

Limitations of Liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy, completeness, compatibility or security.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy and reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.

Except in respect of death or personal injury caused by our negligence, we shall not be liable to you by reason of any representation or any implied warranty condition or other term or any duty at common law for any costs or other claims for expenses or any other claims for consequential or financial compensation (howsoever caused) whatsoever which arise out of or connection with your use of this website or in connection with the supply of the goods or their use or resale by you except as expressly provided in these conditions. Where we are in breach of contract, our liability shall not exceed the purchase price of the goods which are the subject of each contract.

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Website Competitions
No purchase necessary. Entrants must be 18 or over, one entry per household, multiple entries won't be included in the draw. By entering, entrants will have been deemed to have accepted to be bound by the terms & conditions. Entry instructions form part of these terms and conditions. Entries must be submitted by midnight on the closing date and the draw from the correct entries will take place shortly after.

A condition of accepting the prize is to allow brief details to be published for marketing purposes, e.g. "Mrs Jones of Canterbury won £1000 to spend in store..." along with a photo accepting the prize. Prizes must be collected and used within 6 months of the date of notification. Employees, their families and friends of Ashbury Furniture Ltd are not eligible to enter the competition.

Email: By giving us your email address we will assume that you are happy to receive occasional correspondence about new products, offers, design ideas and Ashbury Furniture news. We will not give your details to anyone else and you can opt out at any time.

Entire Agreement
These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Ashbury Furniture Ltd and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions.


  • Conditions means these terms and conditions and the Special Conditions.
  • Product means a product displayed for sale on the Website.
  • Product Description means that part of the Website where certain terms and conditions in respect of the individual Product are provided.
  • Special Conditions means the terms and conditions in the Product Description.
  • Users means the users of the Website collectively.
  • Personal Information means the details provided by you on registration.
  • We/us means Ashbury Furniture Ltd.